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| Home > Supports > RMA Supports | |
| RMA Support | |
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Request RMA Account - If you do not already have a BCM RMA account |
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Request RMA Online - If you have an existing RMA account with BCM |
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Check RMA Status - If you would like to check the status of your RMA |
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Forgot your RMA number? Use the serial number to find out! |
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Request RMA by E-mail - If you have difficuility to submit RMA application online |
| Important Information and Instruction for RMA services | |
1 All RMA Returns must follow these instructions: a) The RMA# must be clear and prominently written on the outside of the package. 2. Any service must be approved by BCM according to BCM Warranty Policy and Discretions. 3. Your assigned RMA number is valid for 14 days from the date of issue. 4. BCM reserves the rights to rejects any RMA returns that are been physical damaged, missing/bent pins, burn, cracked, or other damages due to abuse. 5. If the information on your request varies from the actual item(s) received, your RMA will be based on the actual item(s) received.
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| Warranty Period | |
| Product is within 1 year from the date of shipment
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| Exclusions from Warranty | |
1. Products damaged by any catastrophe, accident or from neglect, misuse, fault, improper assembly, improper maintenance, inadequate return packaging, or negligence by the customer or any third party. There will be treated as out of warranty for external cause to the Products such as, but not limited to, failure of or faulty electric power, air conditioning, operator error, failure or malfunction of any data communications system. Such conditions will be determined by BCM at its sole unfettered discretion. 2. Service and repair of accessories, apparatus, attachments or any other devices which are not BCM Products or options. 3. Defacing of product or product labeling (label alterations, serial number missing, serial number no longer discernible, serial number invalid). All serial numbers are recorded and tracked for warranty purposes. 4. Unauthorized changes, modifications or alterations in or to the Products not installed by BCM. 5. Damage to or loss of any programs, data, or removable storage media. 6. Installation, relocation or removal of the Products or any accessories, apparatus, attachments or other devices. 7. Normal wears and tears. 8. The furnishing of accessories or supplies. 9. Damage by shipping carrier. 10. Incompatibility issue. 11. BCM is not responsible for damages of any kind including, but not limited to, direct or indirect damages, lost profits, lost saving, or other special incidental, exemplary or consequential damages whether for breach of contract, tort or otherwise, or whether arising out of the use of or inability to use the product, even if BCM or any distributor, dealer, or authorized service provider has been advised or the possibility of such damages, or any claim by any other party. 12. The product is NOT designed for OEM (Hewlett Packard, AST, Packard Bell, NEC, SONY, Micron Toshiba, Samsung, Wang, Diamond, Geteway, Dell, IBM, Compaq, ComUSA, Computer City, GRiD, SCI, Digital, Texas Instruments, Selection, and any other computer makers) 13. BCM reserves the right to change this policy without advance notice.
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| Motherboard repair or replacement (RMA) | |
| If the problem persists after all attempts of component replacement, then the motherboard may require repair or replacement. The motherboard can be repaired or replaced if it is within the warranty period of your reseller and/or with BCM Advanced Research. Check your reseller for its warranty and exchange policies. Please note that BCM Advanced Research can not be held responsible for a warranty period set by the reseller when it EXCEEDS the warranty guild lines set by BCM Advanced Research (one year from the date of manufacture). If your reseller is out of business or no longer support the motherboard, BCM Advanced Research will accept a direct RMA with the Original Purchase Invoice. To determine the manufacture date of your motherboard, look for the label that matches to the following 15 alphanumeric barcode format: | |
Please determine the age of the board based on the criteria below. The numeric barcode is defined as follows:
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| A unique RMA number will be assigned when all of the following information is received in the request: | |
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BCM motherboard barcodes |
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Motherboard name or type |
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Motherboard quantity |
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Problem description |
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Your name, mailing address, phone number and e-mail address |
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The Original Invoice with name and location of purchase |
| The RMA will process once all of the following items are received: | |
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The BCM motherboard(s) |
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Copy of the RMA invoice (an invoice will be ready after a RMA number has been assigned) |
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Return address and contact information (including name & phone number) |
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Description of failure on each motherboard (The description MUST be clearly written) |
| We developed these guild lines to expedite the process of RMA, so to ensure our product will function properly for you as quickly as possible. Thank you for your time and cooperation. | |
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